Using AI to Drive Human-Centered Learning

If you think of robots, computers and algorithms, you likely don’t associate them with making learning and development more human centered. But as it turns out, artificial intelligence (AI) has the power to do just that.

AI is the simulation of human intelligence in machines programmed to think and act like humans, and it’s revolutionizing the way L&D is delivered, consumed and assessed, most significantly in its ability to personalize training.

Given the diversity of any one workplace, a one-size-fits-all approach is far from optimal when it comes to delivering on-the-job training – or keeping learners engaged enough to finish the training.

With the help of AI, learning and development can be personalized to suit the learner’s requirements, tailoring the type and style of learning to each employee. It can predict what they need based on their roles, provide content that focuses on areas they need to strengthen, and recommend suitable content based on past behaviour. For instance, creating visuals based on written content or suggesting an employee takes an in-person training day on sections of the course they’re struggling with.

All this is accomplished though ongoing data collection – either daily job performance data or data from employees’ performance during training courses. The output from this data enables L&D departments to gain insights into the learner journey and helps them to create relevant training programs.

Other areas in which AI can improve workplace learning and development include:

Online assessments: AI can assess individual ability and progression, tailoring the subsequent course content based on the results of these assessments.

Shortened learning process: By suggesting only specific modules the employee needs to improve on, AI can dramatically shorten the learning process by tailoring the information from which they’ll benefit most.

Improved completion rates: By tailoring training and providing the most relevant resources and content for the learner, employees are far more likely to stay engaged and finish the course.

Equal opportunity learning: AI has the ability to improve the accessibility of learning for people with disabilities, such as through Microsoft’s Seeing AI app, which describes user’s physical environment with the aid of their smart phone.

AI has even proven useful during the Covid-19 crisis. Mount Sinai Health Systems partnered with an AI company to help upskill nurses to fight the pandemic. The project, which was accessed from any internet-connected device, delivered personalized learning to every hospital that needed to provide specific Covid-19 training to their nurses.


Xpan develops digital learning solutions for companies globally. From design to deployment, our team is making heroes of Learning and Development Officers and contributing to the worldwide number of individuals improving their workplace experience (and lives) with better learning.

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